Program Student Learning Outcome
Upon completion of the Certificate of Completion in IT Support Professional the student will be able to:
1. Assemble a computer from scratch and install an operating system
2. Build a network layer and compile the five-layer network model
3. Explain the components of the Windows and Linux operating systems and through a series of hands-on labs, perform critical tasks like managing software and users, working with system logs and remote connection tools, and configuring hardware www.lassencollege.edu Lassen Community College 2023-2024 Page 61
4. Describe the different facets of information technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service
5. Upon completion of this course, the student will be able to describe the different facets of information technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service
6. Grasp the fundamentals of computer networking, from modern networking technologies and protocols to an overview of the cloud to practical applications and network troubleshooting
7. Apply infrastructure service management techniques that keep all organizations up and running, like managing and configuring servers, managing cloud resources, and using industry tools to manage computers, user information, and user productivity
8. And describe a wide variety of IT security concepts, tools, and best practices, including how to safeguard data, types of network security solutions, and how to integrate a culture of security into your organization or team

Program Student Learning Outcomes
Upon completion of the Computer Support Specialist Certificate of Achievement, students will be able to:
1. Demonstrate an understanding of computer hardware and software concepts and identify the appropriate hardware and software to adequately address an identified need.
2. Apply the fundamental Techniques of computer security to ensure account and data integrity.
3. Explain basic understanding of computer network technology by identifying the various components and describing their basic function within the context of the network.
4. Implement solutions to customer problems that minimize risk and disruption to productivity.
5. Identify Labor market needs and properly prepare for the most relevant industry certification exams.

General Education Requirements: 18 Units
Electives: 17 The student may select from any courses
numbered 1 – 99 to satisfy this requirement.

Program Student Learning Outcomes
Upon completion of the Computer Support Specialist Certificate of Achievement, students will be able to:
1. Identify computer hardware, and diagnose hardware problems
2. Implement simple algorithms, automate business processes, and visualize data using the Python programming language
3. Describe network components, protocols, architectures, and the application of current communication and networking technologies.
4. Determine how to detect and stop security breaches in networks and applications, and help organizations increase awareness of security policies and procedures.
5. Design a database to meet defined requirements and implement queries in SQL.
6. Explain the core concepts of the cloud computing paradigm and apply fundamental concepts in cloud infrastructures to understand the tradeoffs in power, efficiency, and cost.